A recent survey by HaulTech reported that real-time and up-to-date job status information was seen as a top priority for organisations whose transport, haulage and distribution services deliver product on behalf of their customers.
As the courier and parcel industries – such as Amazon, DPD etc. – use technology that provides both the supplier and recipient with up to the minute information on the status of their delivery, end user expectation of having the same levels of information made available in the pallet and bulk haulage industries is increasing exponentially.
Transport, haulage and logistics companies are highly aware of the high labour and workload that they have to invest to support a quality customer service when their transport planning through to invoice process is paper based. With a paper-based process, providing accurate delivery information can be complicated and create a further unnecessary step for an organisation.
So when is the right time to make the move from the paper-based transport/traffic diaries and Proof of Delivery (POD) systems to a process driven and connected Transport Management System (TMS)?
Reach out to a member of the HaulTech team today to see how we can help you to:-
- Reduce the high levels of admin associated with delivering your transport service
- Remove duplication
- Eliminate the paperwork moving between departments
- Streamline your order to invoice process
- Enhance your customer experience