One of the UK’s leading and most diverse operators in the construction, aggregates and general haulage industries has reduced customer-related admin time by 20% since switching to a bespoke transport management system provided by HaulTech.
Based in East Cornwall, Burcome Group, home to Burcombe Haulage, Burcombe Concrete, and Callycome Aggregates, delivers full load, palletised services, and 3PL logistics across the county and throughout the UK. When their previous software supplier was acquired by a larger group, the new provider couldn’t offer the flexibility Burcome needed.
“We needed a TMS that matched our specific requirements, not just an off-the-shelf product,” says Director Stuart Wilkie. After exploring several options and receiving a recommendation, Burcome turned to HaulTech about 18 months ago, and haven’t looked back since.
Designed for industry-specific hauliers, HaulTech’s TMS significantly reduces administrative processes while controlling workflow and cutting operational costs. Furthermore, explains Stuart, the TMS enables Burcombe to seamlessly create, schedule, assign and manage jobs through a single point of data entry.
“Using the dedicated online portal, our customers can now post and view jobs. It also integrates with our Sage accounting software to streamline and speed-up invoicing. Again, all helping to save time and improve efficiency,” says Stuart.
With such an extensive range of deliveries made to multiple sites each day, Burcombe Haulage also required a fool-proof system to monitor and control each delivery, while keeping customers, drivers and sub-contractors in the loop.
Stuart explains how the EPOD (electronic proof of delivery) gives both his team and their customers complete visibility. “Traditional delivery notes often go missing or get disputed,” he says. “With EPOD, we receive the data instantly, customers can confirm delivery details, and instead of chasing paperwork, we process jobs electronically and raise invoices without delay.”
Moreover, explains Stuart, the team is now able to instantly credit check and view the status of each customer, while planning the next job and adjusting and reporting as it goes.
“The HaulTech customer portal is extending our service to our customers, giving the ability to not just add jobs but to track progress from booking to completion. For our larger customers the ability to integrate with their IT systems is enabling us to further enhance our service,” adds Technical Director, Paul Tarplee.
Stuart Wilkie, Director at Burcome, highlights what sets HaulTech apart: “They understood our sector, assessed our operation in detail, identified areas for improvement, and delivered a tailored system that not only speeds up job processing but also helps us deliver a much better service to our customers.”
Wanting to take a huge leap forward like Burcombe Haulage? Then say hello@haultech.co.uk or dial us on 01782 66 22 44 and speak to a trusted Transport Software expert.
