HaulTech’s Innovation Team has released its latest development to the Customer Service Portal, introducing mapping and delivery tracking capabilities for enhanced job visibility
HaulTech’s innovation team has been working hard to deliver brand-new technologies. Following developments to the In-Cab signature capture app and online tracking portal TrakMan, and with plenty more on the way, HaulTech’s Customer Service Portal (CSP) is the latest game-changing technology to undergo development.
The brand-new updates to the CSP allow users to gain immediate access to view their jobs on an interactive map, highlighting the location of each job with corresponding colour coding that matches that of the Transport Management System. Through location markers, users can access job information, real-time job statuses, customer references, delivery locations and the assigned vehicles. Admin users of the system, who benefit from HaulTech’s integrated vehicle tracking and camera units, can also monitor accurate vehicle locations through the portal. This allows fleet operators to see where the corresponding vehicle is and provide accurate updates to their customers.
Additionally, hauliers can provide their customers with tracking links. These links can be sent via email to provide accurate and up-to-date delivery information to customers. Once work is completed, a customer can access the complete delivery information. This includes the collection/delivery time and date, collection/delivery location, customer signatures and who signed for the items. This improved customer experience provides hauliers with an opportunity to offer their customer greater visibility whilst simultaneously reducing the pressure on their back-office staff. By eliminating the need to chase drivers for information, transport companies can eliminate another time-consuming process to counteract potential issues and enhance customer experience.
The intuitive CSP has been designed to allow customers access to the information when they need it when then need it. Ranging from real-time job status to accessing e-POD signatures captured via HaulTech’s in-cab app, the online job portal can facilitate a stronger partnership between you and your customer. All stakeholders of the supply chain, from supplier to recipient, can gain greater insight into the data surrounding the delivery or collection that you are completing. The powerful order and collection connectivity experience can encourage your customers to:
- Add jobs directly into the system reducing your workload
- Add specific work details including weight, quantity, total pallets or Hazchem work as an example
- View and manage outstanding and completed work
- View real-time job statuses
- Generate anonymised tracking links to provide customers with up-to-date work statuses
- Print their own delivery documentation
- Access signatures, e-POD and photo proof-of-delivery within the portal
For more information on combining HaulTech’s multi-award-winning Transport Management Software with the latest developments of HaulTech pioneering technologies then contact the team today. Visit our contact page, say hello@haultech.co.uk or call us 01782 662244.
