Freightlink Europe joins HaulTech for a software solution with unrivalled support.
Customer service is an integral part of a companies DNA, in fact, a recent report suggests that 86% of consumers are willing to pay 25% more for better customer service, rather than using a service that has inconsistent and ironically unsupportive, support teams. The lack of trust and over-exposure to negative experiences can sometimes be overwhelming and cause distress for people in need of a solution that requires a support team, yet great customer service can make all the difference. Both HaulTech and Freightlink pride themselves on exceptional customer service, making them the ideal collaborative partners.
Freightlink Europe is a family run business that was established in 1995. The general haulier has a fleet consisting of sprinter vans, 7.5-tonne and 18-tonne rigid vehicles, and artic trucks. Over their 26 years in service, Freightlink has sought to build a company ethos based on the core values of honesty, transparency and respect. Similarly, HaulTech has supported hauliers for 28 years with reliable transport solutions and outstanding customer service, making them the perfect Transport Management System provider for Freightlink Europe.
As a privately owned and independently run business that does not serve as a conglomerate, HaulTech takes the time to understand their customer’s needs and identify the right cutting-edge solution for them. This unique approach is HaulTech’s USP according to Lesley O’Brien OBE, Managing Director of Freightlink Europe. Leslie was looking for a partnering organisation that held similar commitments to their customers as Freightlink does. HaulTech’s ability to offer the right service, collaboration and personal touch were all determining factors behind which supplier the haulier went with.
Not only will Freightlink benefit from HaulTech’s multi-award-winning transport software and support team, but their customers will be pleased with an enhanced and more efficient service. The road haulage system will allow Freightlink to deal with customers bookings in a fraction of the time that they were previously doing, enhancing their customer’s overall experience. Lesley commented, “I am reassured that Haultech will support us on our journey to business growth and improved customer service.”
HaulTechare delighted to be working with Freightlink Europe on their technology journey.