One of the UK’s leading and most diverse operators in the construction, aggregates and general haulage industries has reduced customer-related admin time by 20% since switching to a bespoke transport management system provided by HaulTech.
Based in East Cornwall, Burcome Group incorporates Burcombe Haulage, Burcombe Concrete and Callycome Aggregates. The haulage operation provides full load, palletised services and 3PL logistics throughout the county and across the UK.
“Our previous supplier was acquired by a larger group who couldn’t provide the flexibility that we needed,” comments Director, Stuart Wilkie. “We needed a TMS which could match our specific requirements and not just an off-the-shelf product. We looked at a number of options and following a recommendation, turned to HaulTech about 18 months ago.”
Designed for industry-specific hauliers, HaulTech’s TMS significantly reduces administrative processes while controlling workflow and cutting operational costs. Furthermore, explains Stuart, the TMS enables Burcombe to seamlessly create, schedule, assign and manage jobs through a single point of data entry.
“Using the dedicated online portal, our customers can now post and view jobs. It also integrates with our Sage accounting software to streamline and speed-up invoicing. Again, all helping to save time and improve efficiency,” says Stuart.
With such an extensive range of deliveries made to multiple sites each day, Burcombe Haulage also required a fool-proof system to monitor and control each delivery, while keeping customers, drivers and sub-contractors in the loop.
“The EPOD (electronic proof of delivery) gives us and our customers all-round visibility,” says Stuart. “Conventional delivery notes can easily go astray or be disputed but using the EPOD means that we get the data back right away, customers can confirm delivery details and instead of manually gathering pieces of paper, the job is electronically processed and invoices raised without delay.”
Moreover, explains Stuart, the team is now able to instantly credit check and view the status of each customer, while planning the next job and adjusting and reporting as it goes.
“The HaulTech customer portal is extending our service to our customers, giving the ability to not just add jobs but to track progress from booking to completion. For our larger customers the ability to integrate with their IT systems is enabling us to further enhance our service,” adds Technical Director, Paul Tarplee.
“The difference we found with HaulTech,” adds Stuart, “is they had the requisite sector knowledge to accurately assess our operation, pinpoint each area where improvements could be made and then prescribe a bespoke system which not only reduces the time we take to process jobs, but also enables us to greatly improve the service we provide to our customers.”
Wanting to take a huge leap forward like Burcombe Haulage? Then say hello@haultech.co.uk or dial us on 01782 66 22 44 and speak to a trusted Transport Software expert.
