Moving from their legacy technology provider, Hornigold Haulage have joined HaulTech for a better connected customer experience.
Horingold Haulage based in Northamptonshire offer a complete transport and warehouse service. Founded in 1981, the near-40 years of experience has resulted in Hornigold become waste management specialists of both hazardous and non-hazardous materials. The company also has a history of working within mainland Europe since the late 1980s. Their fleet has grown to operate 45 vehicles and 30 trailers for 364 days a year.
With general haulage and warehousing facilities, accommodating their customer’s needs is essential. Hornigold pride themselves of providing complete traceability from collection to delivery. HaulTech’s inter-connected solutions allows a haulier to improve their customer journey.
With the HaulTech Customer Service Portal customers can gain access to all the information they need in real-time. From booking jobs, to live job status and access to delivery documentation, customers can have full transparency of the booked job. The Customer Service Portal connects directly into the Transport Management System and a job can be assigned to a driver immediately. With the development to HaulTech’s in-cab signature capture app, passing work to drivers and then receiving completed paperwork and delivery imagery has never been easier.
The improved connected customer experience marries with the cloud-based HaulTech Transport Management Software and allows the haulier to reduce administration time, connect directly into their accounting software and improve profitability.
HaulTech are delighted to be supporting Hornigold Haulage on the next step of their technology journey and helping to improve their customer relationship mechanisms.
If you would like to provide your customers with access to an intuitive online portal built to make your operations even more efficient then contact the HaulTech team today by clicking here, calling 01782 662244 or saying firstname.lastname@example.org.